FAQ
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Your order will be shipped within 2 to 3 days. Our average delivery times are then 5 to 21 business days worldwide.
Where do we deliver and what are the delivery charges?
We deliver worldwide. Shipping is FREE for all orders.
Where are you from?
Our company is based in Canada.
Who delivers my item?
Your items are delivered through your local postal service.
What are the delivery times?
Items are delivered according to the terms and conditions of your local post office.
What happens if no one is home?
Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your post office where you can pick it up.
I entered the wrong address. What should I do?
Don't worry, if your order has not yet been shipped, contact us immediately and we will be happy to update your information. Otherwise, in accordance with our terms and conditions of sale, once an order has been shipped from our warehouse, no further changes can be made.
Is your website secure?
This site is 100% secure. And to tell the truth, we could even say it's 300% secure. Here's why: First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of this page's URL is there to remind you). Most sites only secure their "shopping cart" and everything related to order payment. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, for payment, we use Stripe and PayPal, which are the gold standard in online transaction security.
What are the payment methods?
Currently, you can pay by credit card or PayPal on our website. We do not accept checks, bank transfers, or cash on delivery.
What happens if I am not satisfied with my product?
We offer a 100% money-back guarantee! If, for any reason, the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund the full price of the item as soon as it arrives back to us. However, all returned products must be in perfect condition and you are responsible for paying the return shipping costs. Proof of postage should then be sent to us by email as proof of delivery.
Any more questions?
